Customer Experience Leadership Institute

About the program

The Customer Experience Leadership Institute is a three day program for practitioners who want to better understand the principles and practices of CX and how to apply them within the public sector. All instruction will take place in Fairfax, VA. 

With a mix of case studies, group work, and panels, this program is designed specifically for government leaders who are committed to elevating their program or agency’s approach to delivering program and mission results through transformed services.  This program is ideal for those responsible for shaping their agency’s strategy by leveraging technology, data analytics, and design thinking to create memorable and meaningful experiences for your customers and employees.  

By participating in this program, you will join a network of like-minded government and industry leaders who share your commitment to delivering exceptional service. Our 70+ alumni bring diverse perspectives, drawing from their experiences at the Department of Homeland Security, Internal Revenue Service, Federal Emergency Management Agency, Department of Health and Human Services, Department of Housing and Urban Development, and many others. Don’t miss this opportunity to transform your approach to customer experience management!

Testimonials

“When you surround yourself with trailblazers in CX, you will turbocharge your results.  Just being in a cohort learning environment of leaders sparks new ideas and learnings that I can immediately implement.” – CELI Alum

“I just completed one of the most rewarding experiences of my career. To be in the room and share experiences with so many trailblazers in Federal CX felt surreal.” – CELI Alum

“As a CX Leader, this was an invigorating experience. I was able to learn and apply the principles, and engage with a high quality group of like-minded professionals. I reccomend this program to everyone in organizational leadership, not just CX.” – CELI Alum