Customer Experience Leadership Institute

Professional development for government CX leaders. Fall 2024 courses are open for registration.
CELI Cohort 1
CELI COHORT 2

Transform your approach to customer experience management.

The UVA | Northern Virginia Customer Experience Leadership Institute is designed specifically for government CX and industry leaders who are committed to elevating their approach to customer experience management. This program is ideal for executives and managers responsible for shaping their agency’s or team’s strategy around the voice of the citizen.

Registration is open for Fall 2024 Courses.

At a glance

Become part of the UVA|Northern Virginia Customer Experience Leadership Institute (CELI) family.

CELI is held at UVA | Northern Virginia in Fairfax, VA.

  • Program Duration
    The Customer Experience Leadership Institute is a three-day program. We also offer an additional one-day advanced program for CELI alumni that focuses on a specialized topic..
  • Fees
    Fees cover tuition, materials, and meals, including a networking reception for each course.
  • Eligibility
    This program is designed for practitioners who want to better understand the principles and practices of CX and how to apply them within the public sector. No application required.
Click on a course below to learn more.